Etiquette & Policies

Absences/Tardiness

We care about you and your health. Pole is physically challenging and warm ups are critical. You will be turned away if you are more than 10 minutes late to class.

If you do not attend class, arrive after the 10 minute grace period, or cancel within our 6 hour cancellation window, you will lose your purchased class or credit. Please notify the studio or cancel your reservation 6 hours before class begins if you will not attend.

Cancellation Policy Terms Defined:

EARLY CANCEL: 5 hours or more before the class, you can early cancel your reservation and keep your credit for a future class.
LATE CANCEL: Less than 5 hours before class time, is considered a late cancel and you will lose the pass associated with that reservation. It is very important to cancel your reservation, even if it is late, to allow our waitlist to be activated and fill your spot.
NO SHOW/NO CANCEL: No shows will result in the loss of the credit and may incur a $20 fee or result in the loss of future credits to compensate for the fee.

Returns/Refunds

We do not offer refunds, however you can transfer the credit amount to another service in our studio if you provide us with advanced notice 5 hours prior to reservation.

Workshops are non-refundable, non-transferable.

Alcohol or Altering Substances

For your safety, the safety of our students and the safety of our instructors, anyone determined to be under the influence of altering substances (including but not limited to: alcohol, illicit drugs, recreational drugs, prescription drugs, etc.) will NOT be allowed to participate and no refunds will be given.

We maintain the right to ask any visibly intoxicated guest to leave... don't be that girl.

Cancellations On Our End

Cancellations due to low enrollment:

Any class with less than 3 reservations may be cancelled. The cancellation will take place 6 hours before class time. If you have a reservation you will be notified by text and email. We prefer you register ahead of time, but if you are planning on doing a last minute drop-in, please check our live schedule before walking into a class. All changes will be reflected on our live schedule 2 hours before class begins. Credits will not be lost due to low enrollment cancellation.

Cancellations due to weather:

If you have a reservation you will be notified of a cancellation by text and email 2 or more hours prior to class. Please notify your instructor if you will not be attending due to weather. Credits will not be lost in the event of a weather cancellation. In the event of poor weather conditions, you will be allowed a smaller late cancellation window of 2 hours.

Cancellations due to illness:

If your instructor is not available to teach and a sub cannot be acquired, you will be notified by text and email 2+ hours prior to class and no credits will be lost.

Photography and Filming in Class

We encourage our students to film themselves, as it is a great way to track progress!

We also love it when students share video and photos of themselves all over social media (don't forget to tag us!). However, we ask that you please respect the privacy of your classmates and ask them before posting if they are identifiable in the background.

We ask that you do NOT record your instructor, without asking permission, while they are teaching.

The studio reserves the right to share class videos on social media and repost student content.

Personal Belongings

At Rondi's S.E.L.F. Fitness we have a small locker room where you are welcome to leave your belongings while in class. We have never had issues with theft, but you are welcome to bring your own lock if you would like to. We are not responsible for any items you bring to the studio. This includes property loss, theft or damage.

Pregnancy

Students are not permitted to attend any other classes besides Pole Fundamentals after being 6 months pregnant, and you will need a doctor's note to continue after this point.

If you are a new student, a doctor’s note is required to begin attending classes. We do not allow students past their first trimester to start classes, but we will welcome you after the baby is born!

Students must contact studio management to pause their membership. Until the student returns after the birth of their child, all payment contracts can be paused for 9 postpartum months maximum.

Chargebacks

Chargebacks are not a victimless crime. If you issue a chargeback for ANYTHING purchased at Rondi's S.E.L.F. Fitness, you will be assessed an administrative fee of $250 plus the disputed amount and any fees charged to Rondi's S.E.L.F. FITNESS by the issuing bank. It will be followed up by a demand of payment. Therefore, please contact us at 630-554-7353 or rondistickney@comcast.net to resolve any disputes PRIOR to attempting a chargeback. As you can see, we really dislike when people issue chargebacks.

1220-1224 Douglas Road, Oswego, IL

1220-1224 Douglas Road, Oswego, IL

Etiquette & Policies

Contact Us

Rondi's S.E.L F. Fitness & PolElevation Aerial Dance Studio

1220-1224 Douglas Road, Oswego, IL

1220-1224 Douglas Road, Oswego, IL

Etiquette & Policies

Contact Us

Rondi's S.E.L F. Fitness & PolElevation Aerial Dance Studio

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